Refund and Returns Policy

1. General Policy

At queenbuy, we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a return or refund in accordance with the conditions set out below.

2. Eligibility for Returns

2.1 Time Frame

Requests for returns must be submitted within 30 calendar days from the date you receive the item.

2.2 Condition of Items

• The product must be unused, undamaged, and in its original packaging.
• All accessories, manuals, and any complimentary items that were included with the purchase must be returned.

2.3 Non‑returnable Items

The following items cannot be returned or refunded:

• Personalized or custom‑made products.
• Perishable goods, cosmetics, or items that have been opened for safety reasons.
• Products marked as “Final Sale” at the time of purchase.

3. Return Process

3.1 Initiating a Return

To start a return, contact our Customer Support team at [email protected] or call +1(806)737-9486‑9486. Provide your order number, the reason for the return, and any supporting photos if applicable.

3.2 Return Authorization

After reviewing your request, we will issue a Return Authorization (RA) number and detailed instructions for shipping the item back to us. Returns sent without an RA number may be refused.

3.3 Shipping Costs

Unless the return is due to a defect or an error on our part, you are responsible for the cost of return shipping. We recommend using a trackable shipping service and retaining proof of shipment.

4. Refunds

4.1 Refund Method

Refunds will be processed to the original payment method used for the purchase. If the original method is unavailable, we will issue a store credit.

4.2 Timing

Once the returned item is received and inspected, refunds are typically issued within 7 business days. Processing times may vary depending on your bank or card issuer.

5. Exchanges

Exchanges are handled as a return followed by a new purchase. If you wish to exchange an item, follow the return process and place a new order for the desired product.

6. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, contact us within 7 days of receipt. We will arrange a replacement or full refund at no additional cost to you.

7. User Responsibilities

• Provide accurate contact information and order details when requesting a return.
• Package the item securely to prevent damage during transit.
• Comply with all instructions provided in the Return Authorization.

8. Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. We reserve the right to amend this policy at any time, with changes posted on this page. Continued use of the website after modifications constitutes acceptance of the updated terms.

9. Contact Information

If you have any questions regarding this policy, please reach out to us:

• Email: [email protected]
• Phone: +1(806)737-9486‑9486
• Address: QueenBuy Store,
  [Insert Street Address],
  [City], [State] [ZIP Code], USA